It’s the Little Things that Make Your Customers Love You

Today I placed my second order with Dogfunk.com. I had already received free 7-14 day shipping , but when I received the confirmation email I noticed the line,

“We know this isn’t your first time. By now you’re practically family, so we bumped your order to the front of the line. Your order will ship free UPS Ground. Most items ship within 24 hours.”

Wow. Talk about an amazing way to engender customer loyalty and surprise your frequent customers with great service.

Well done, Dogfunk.